9/20/2019 - New Automated Attendant

At Dye & Durham customer service is a top priority. To help improve response times for sales and technical support we've implemented a new automated attendant phone system, similar to many other businesses. When you call for sales, support or account inquiries, you will be routed based on the options you select. This new system will eliminate the need to remain on hold and will allow us to respond to calls more quickly.

If you are calling for technical support or have an urgent issue we recommend using the online form to submit a support request. To access the web form visit https://v1.esilaw.com/support.html.

We'll continue to refine and improve this system based on customer feedback and thank you in advance for your patience.

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9/5/2018 - We have a new mailing address

Exciting things are happening at ESI Software Inc. and we want to share some important news with you. The recent acquisition of ESILAW by Dye & Durham is going to continue fueling growth, making a move to a new facility necessary in order to join the Dye & Durham team. As of September 10th, 2018 we will be located at the following Vancouver location:

ESI Software, Inc.

Suite 200 - 890 West Pender Street

Vancouver, BC

V6C 1J9

Our phone numbers and hours will remain the same and you should not experience any interruption in service. We look forward to serving you from our new location.

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8/1/2018 - Dye & Durham Acquires ESILAW

Dear customers,

am reaching out to you to share some exciting information. Today, it was announced that Dye & Durham
I Corporation, has acquired full ownership of ESI Software Inc.

With offices in Vancouver and Toronto and the U.K., Dye & Durham is a leading provider of easy-to-use legal
software and technology enabled services.

Dye & Durham acquisition of ESILaw complements its core business and it is consistent with its strategy to add
value to existing and new customers. Dye & Durham's experienced management team will ensure the ongoing
innovation and evolution of ESILaw products and future solutions.

ESILaw is now a wholly owned subsidiary of Dye & Durham, a stand-alone company that will continue to operate
out of Vancouver and deliver the superior products and services that you have come to expect from us.

Richard Bath, President of ESI Software Inc. said "ESILaw is a well-known and respected player in the Canadian Legal community. With Dye & Durham quickly becoming the leading technology company in the legal services industry, we are very excited to become part of the D&D team."

Richard added, "The cultures of these companies are very similar: A constant focus on innovation and a commitment to exceptional customer service."

For you it is business as usual for both ESILAW users and suppliers. Please reach out in the coming days if you have any questions by contacting us via phone or email at 1-888-663-4545, 1-604-990-1779 or sales@esilaw.com.

Click here to view the official press release.

Sincerely,
Richard Bath
President

About Dye & Durham

Dye & Durham Corporation is a leading developer of software and technology solutions designed to maximize efficiency and increase productivity for legal and business professionals. With a commitment to innovation, the company has grown to 200 employees in Canada and the United Kingdom and serves blue chip customers including many of Canada's largest legal firms, financial institutions, and government organizations. Dye & Durham's Chief Executive Officer, Matt Proud, was recognized as one of Canada's Top 40 Under 40 honorees for 2018. Additional information can be found at www.dyedurham.com.

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12/14/2017 - Happy Holidays and Christmas Hours!

We would like to thank all of customers for their continued support and wish all of you a wonderful holiday season and all the best in the new year!

Please note our hours of operation over the Christmas holidays:

• December 22nd - 8AM to 12PM
• December 25th Closed
• December 26th - Closed
• December 27th - 8AM to 5PM
• December 28th - 8AM to 5PM
• December 29th - 8AM to 12PM

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12/1/2016 - Happy Holidays and Christmas Hours

We would like to wish all of our valued customers a wonderful holiday season and all the best in the new year. Please note our hours of operation over the Christmas holidays:

• December 23rd - 8AM to 11AM
• December 26th - Closed
• December 30th - 8AM to 12PM
• January 2nd - Closed

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4/18/2016 - Update on US Release of ESILAW 360

While we have not yet released the US version of ESILAW 360, we will be doing so later this year. As we continue to refine the product and make the necessary changes we are sure you will appreciate being rewarded with a very functional and stable solution when it is ready for release. Thank you in advance for your patience as we continue to work towards making ESILAW 360 ready for our US customers.

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4/18/2016 - ESILAW 2015 Hotfix 2 Available for Download

We've recently released a minor hotfix for ESILAW 2015. This latest hotfix addresses a few minor issues reported by end users. To download and install the hotfix ensure you are running ESILAW 2015.1.1 and use the Check for Updates and Install Updates features in the software. Questions regarding the hotfix can be directed to sales or support.

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4/18/2016 - Development update for ESILAW 360

As you may have noticed we have been releasing weekly updates to ESILAW 360 over the past several weeks to provide you with new time-saving features as quickly as possible and to address reported issues in a timely manner. We will continue to release these weekly updates for the next several weeks to ensure you receive new features and fixes as soon as they are ready for release. As summer approaches, we'll move towards a new release schedule whereby updates will likely be released once or twice a month. We thank you for your tremendous feedback and suggestions and will be adding a lot of the great ideas we have received to the product in the near future. We encourage you to continue sending us your suggestions as they will help us improve ESILAW 360 and help us continue to build a robust, time-saving solution for everyone.

The most recent features we have added to ESILAW 360 include general and trust cheque requisitions, an interest calculation option for statements, a bill of costs report, custom fields, and email functionality for bills and statements. If you aren't familiar with these new features you can learn more about them by clicking here.

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2/12/2016 - Just released - major update to ESILAW 360

We've just released our first major update in 2016 for ESILAW 360. This latest release includes new features such as emailing bills, an email manager for bills, customizable forms for e-bills, custom fields with the ability to create field sets by type of law, and alerts. We've also fixed many of the reported issues and thank you for your electronic submissions as they help us to greatly improve 360. In addition, we've made some major changes that ensure clients with very large databases with upwards of a few million transactions experience amazing application performance! Coming soon are the following features; disbursement import (cost recovery), a significantly enhanced limitation diary feature, lawyer and G/L budgets, interest on statements, e-Statements (e-mailing statements), cheque requisitions and a whole lot more. More importantly, we'll be working on the US release shortly and will have a lot of great things to offer your law firm by summer.

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12/10/2015 - Merry Christmas to Our Valued Customers!

We'd like to wish all of our customers a very merry Christmas and a prosperous new year and we thank you for your continued business!

There are a lot of great things coming in 2016, including the release of the US version of ESILAW 360. We will also be launching new features throughout the entire year, all designed to help you complete your work faster and simplify workflow in your firm. More information on the release will be made available in the first quarter of 2016. We also offer special pricing on ESILAW 360 for existing users so be sure to contact sales for pricing.

Our Christmas hours are posted below. Please note we will be closed at 2PM on Friday, December the 18th, but will monitor calls so if you have an urgent issue leave us a message and we will get back to you quickly.

• Friday, December 18th - Closed at 2PM
• Thursday, December 24th - 8AM to 11AM
• Friday, December 25th - Closed
• Monday, December 28th to Wednesday, December 30th - 8AM to 4PM
• Thursday, December 31st - 8AM to 11AM
• Friday, January 1st - Closed

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7/30/2015 - ESILAW and Windows 10

Microsoft launched Windows 10 launched yesterday as a free upgrade from earlier versions of Windows. You can learn more about the launch and the product here. If you're thinking of upgrading and using ESILAW on Windows 10, there are a few important items you should be aware of before switching.

• ESILAW and ESILAW Lawyer Desktop have been tested and will run on Windows 10. However, if you encounter technical or network related issues on Windows 10, you will need to upgrade to ESILAW 360.

More information on ESILAW 360 will be made available in the coming weeks as we near the October 2015 launch date.

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4/2/2015 - Easter Hours

We will be closed Friday, April 3rd and Monday, April 6th for the Easter long weekend holiday. Have a great holiday!

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4/2/2015 - ESILAW 360 Update

Our team is working hard to finalize ESILAW 360. While we had to push the release date up, we are aiming to have it ready sometime in May. The delay is to ensure that we address all issues prior to launch so that any transition from the current version of ESILAW to 360 is seamless. A product feature comparison document, upgrade pricing and other information related to the ESILAW 360 launch will be made available shortly!

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4/2/2015 - ESILAW 2015 Hotfix 1

ESILAW 2015 Hotfix 1 is now available for download through Check for Updates in ESILAW. The hotfix addresses recently reported issues and is a recommended download.

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1/15/2015 - Important Bulletin for Firms with Cost Recovery Solutions

We have discovered that some third party cost recovery vendors are attempting to read ESILAW client and matter information directly from DBF files located in the ESILAW\data installation folder. If you have a cost recovery solution in place for importing disbursements we strongly recommend you verify with your vendor(s) that they are not accessing any ESILAW DBF files directly as they may cause file in use and corruption errors in your software, which could result in data recovery costs for your firm. We do not support third party direct access to application data files such as DBF files because it interferes with the normal the operation of the software. Vendors who need to access an up to date client/matter list must use the Export Clients/Matters feature in ESILAW, which features a built-in scheduler to allow export of data for use in other software applications.

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1/13/2015 - ESILAW 2015 Now Available!

ESILAW 2015 is now available for download for ESICare subscribers. You can find out more about what's in this latest release by viewing the release notes. To download and install 2015.1 use the Check for Updates and Install Updates features in ESILAW.

On another note, we are very close to finalizing and releasing ESILAW 360, our brand new, completely redesigned practice management and accounting software solution. More information on this upcoming release will be made available in the coming weeks!

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11/19/2014 - Invite Friends or Colleagues to ESILAW and Get Rewarded!

We'd like to invite you to participate in our new ESILAW Referral Program. If you know someone who will benefit from ESILAW, send us a referral and you will get 10% of the total sale amount or the equivalent in a Charitable Gift Card. Simply fill out the referral form on our website and we'll do the rest!

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11/19/2014 - Not on ESICare? Upgrade Now and Save!

Now is a great time to upgrade to ESILAW 2015 if you don't subscribe to an ESICare Support & Update plan as there are tremendous savings to be had! For more information on this end of year promotion please contact sales and quote promo code ESICARE1114. Offer expires December 31st!

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11/19/2014 - ESILAW Holiday Hours

We would like to wish all of our valued customers a wonderful Christmas and a very prosperous new year! Thank you for your continued support - we look forward to bringing you a lot of exciting news in 2015, including the launch of ESILAW 360! Please make a note of our holiday hours below.

Friday	December 19th	Closed at 1PM, PST
After 1PM, please e-mail support@esilaw.com if your issue is critical and we will respond promptly.
Wednesday	December 24th	8AM to 11AM, PST
Thursday	December 25th	Closed
Friday	December 26th	Closed
Monday	December 29th	8AM to 4PM, PST
Tuesday	December 30th	8AM to 4PM, PST
Wednesday	December 31st	8AM to 11AM, PST

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10/21/2014 - ESILAW 360 Arriving Soon!

We've rewritten ESILAW from the ground up with a focus on helping you record, manage, and report on information much more efficiently. Every aspect of the new ESILAW 360 will help you accomplish tasks faster and with more flexiblity, from managing clients and matters to transaction entry to creating bills. We're in the final stages of testing and hope to deliver a finished product by the end of the year so stay tuned for more news on ESILAW 360!

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10/21/2014 - ESILAW 2015 Set for December Release

We're working hard on ESILAW 2015 and expect to release it by December. Keep your eyes and ears open for more news on this upcoming release, which features an enhanced lawyer balance summary report, discounts in Create Bills, a new deposit slip feature and more!

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08/06/2014 - ESILAW 2014 is Now Available

ESILAW 2014.1 is now available for download. This latest release features a new firm calendar that allows you share a public calendar with all users in the firm. In addition to the firm calendar, 2014 has many calendar updates as well as other enhancements and fixes. To download and install the 2014.1 release use the Check for Updates and Install Updates features within ESILAW. Release notes for 2014.1 can be viewed here.

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06/04/2014 - ESILAW 2014 is Just Around the Corner!

We're just about ready to release ESILAW 2014 so keep an eye out for news related to the upcoming release, scheduled for July. In this release you'll find a new discounts feature in Create Bills, improvements to ICBC billing performance, a new Firm Calendar feature, color coded appointments and much more.

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06/04/2014 - Brand New ESILAW Product Coming Soon!

We have been hard at work on a brand new ESILAW product for the past few years and are only a few months away from completion. This new product is redesigned from the ground up with an emphasis on ease-of-use, maximizing end user efficiency and accessing information more easily. Existing users will be able to easily migrate their data to the new product with the click of button. News on this version of ESILAW will be made available throughout the summer and fall so keep your eyes and ears open!

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06/04/2014 - We're Extending the Upgrade Promotion!

If you're on an older version of ESILAW and missed the upgrade promo there's good news as we are extending it for an additional month. Contact sales before June 30th and you could save up to 50% on upgrades!

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04/14/2014 - ESILAW 2013 Hotfix 3 Now Available

We have just released Hotfix 3 for ESILAW 2013. This hotfix addresses several reported issues and is a recommended download.  Pleae note that you must be using ESILAW 2013.1.2 in order to install this update.  To install the hotfix and view the corresponding release notes use the Check for Updates feature in ESILAW.

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01/28/2014 - Changes to Supported Products & Solutions

• We no longer support the Amicus Attorney interface. If you are upgrading your computer and need to re-install the original interface be advised that support is no longer available for this product. You will now need to refer to the Amicus Import Requirements document for details on how to import data from third party applications. To receive support for configuring Amicus Attorney to export client/matter data or time entries contact Gavel & Gown Software directly.
• The MICR check printing module has been discontinued. If you are upgrading to a new operating system such as Windows 7, 8 or 8.1 you may encounter technical issues so we recommend you do not upgrade any operating systems on computers using the module to print MICR checks until you have transitioned to an alternative solution.
• Quickfile 4Outlook licenses can now be purchased directly from Standss by visiting http://www.outlook4lawyers.com.